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Client Billing Support Specialist

Company: VirtualVocations
Location: Arlington
Posted on: November 8, 2024

Job Description:

A company is looking for a Client Billing Support Specialist to assist clients and therapists in navigating their billing and insurance processes.



Key Responsibilities

Troubleshoot and resolve issues raised by clients and therapists via phone
Assist and educate customers on the platform, ensuring a high level of customer service
Identify root causes of problems and collaborate with product teams for platform improvements


Required Qualifications

One year of experience with insurance across multiple commercial and government payers
Strong knowledge of medical terminology, including ICD-10/CPT codes, preferably in mental health
Experience with Claim MD or Availity for verifying benefits and reading EOBs
Experience working within various payer portals
At least one year of successful customer-facing professional experience is a plus

Keywords: VirtualVocations, Potomac , Client Billing Support Specialist, Accounting, Auditing , Arlington, Maryland

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