Chief Operating and Financial Officer
Company: Tennessee Society of Association Executives
Location: Rockville
Posted on: September 17, 2024
Job Description:
Title: Chief Operating and Financial Officer Reports to: Chief
Executive Officer Supervises: Operations, Finance and Accounting,
Human Resources and Information Technology Reporting to the CEO,
the Chief Operating and Financial Officer (COFO) will perform an
instrumental role in leading the Pediatric Nursing Certification
Board (PNCB) to achieve continued growth by facilitating
cross-functional teamwork in a highly collaborative environment
with the aim of delivering improved and optimized operating
capacity, strong financial results, and expanded demand for PNCB's
services with existing and potential certificants and customers.
Fosters a professional, success-oriented and accountable
environment in support of organizational policies, goals and
objectives established by the CEO and Board of Directors. Commits
to and supports the PNCB Staff Core Values: Integrity, Teamwork &
Approachability, Responsive Communication & Service, Supportiveness
& Inclusivity, and Excellence. ABOUT PNCB An $8M operating revenue
organization located in Rockville, MD, PNCB is the largest and most
essential organization for the certification, continuing education,
and competency development of nursing professionals who provide
care for children, adolescents, and young adults. Established in
1975, PNCB certifies more than 56,000 nursing professionals who
actively hold at least one of our four credentials: Certified
Pediatric Nurse (CPN), Acute Care Pediatric Nurse Practitioner
(CPNP-AC), Primary Care Pediatric Nurse Practitioner (CPNP-PC), and
Pediatric Primary Care Mental Health Specialist (PMHS). We're
passionate about the positive impact our services have on nurses,
children, and families. And with an annual renewal rate of 96%,
PNCB-certified nursing professionals are passionate about holding
our credentials. Learn more at . THE POSITION Key Responsibilities
Trusted Partner to the CEO; Operations; Finance and Accounting;
Human Resources; and Information Technology Trusted Partner to the
CEO
- The COFO serves as a strategic partner, trusted advisor and
confidant to the CEO. Works in collaboration with the Senior
Leadership Team by leveraging key insights to build robust and
dynamic operations, revenue growth and business strategies, both
short- and long-term, to advance the mission and impact of PNCB.
Drives initiatives that support sustainable growth and innovation.
Develops and implements innovative ways to drive change and
increase demand for PNCB's services to attract and retain
certificants. The COFO has the temperament and professional
behavior required for confidential proceedings, difficult
conversations, stressful events and business decisions of the Board
and CEO. Operations
- Works as a strategic and trusted partner with the CEO to drive
the culture forward and support the success of the staff and
organization.
- Collaborates with the senior team to develop and evaluate
operational strategy and performance measures.
- Leads the successful implementation of PNCB operational
priorities, assuring the development of office policies, systems,
procedures and personnel training to increase office efficiencies
and staff performance.
- Creates and executes plans that promote quality, service, and
growth with an eye towards efficiencies and synergies; ensures
coordination of services within the team and cross-functionally to
achieve a proactive approach to growth.
- Guides department heads with advice to enhance overall team
efficiency.
- Evaluates organizational performance goals, resource allocation
and internal policies in collaboration with team leaders.
- Monitors, analyzes and reports on operational issues,
opportunities and achievements within agreed formats and time
frames.
- Ensures that all organizational activities comply with local,
state, and federal regulations and laws governing business
operations and accreditation standards.
- Assess risk and mitigate as appropriate.
- Responsible for all vendor and consultant
contracts/relationships.
- Evaluates, improves, and develops new systems, processes,
controls, and procedures, to enhance the overall efficiency of
PNCB, ensures excellent service, and increases engagement with
certificants, customers, and staff. Finance and Accounting
- Oversees all aspects of finance and accounting including
monthly, quarterly, and annual reporting, receivables, payables and
corporate credit card accounts.
- Engages effectively with CEO around budget, forecasting, and
pricing.
- Oversees the planning and preparation of budgets related to the
assigned responsibilities, including costs, operating expenses and
outlays, capital improvements and equipment purchases.
- Serves as staff liaison to the Finance Committee and assists
the Committee in development, review and implementation of the
organization's investment policy. Facilitates meetings and supports
the Committee's work by developing meeting agendas and supporting
materials.
- Assists Finance Committee with selection of annual independent
auditor and related reporting.
- Administers PNCB's operational P&L effectively and
systematically evaluates overall operational performance against
budget and growth objectives; implements corrective measures as
needed; maintains transparent communication with PNCB leaders on
these actions.
- Directs and oversees a revenue growth strategy that meets and
supports the PNCB's financial and operational goals.
- Partners with other key departments of PNCB for shared services
that serve the operating areas ensuring efficient operations and
strategic alignment with organizational goals.
- Helps to ensure that PNCB understands competitors, markets, and
customers through intimate customer knowledge, market information,
and competitive intelligence. Determines the new offerings and
tools and oversees the execution of the development and rollout of
database, IT and system-wide operations. Human Resources
- Attracts, retains, develops, and engages strong diverse teams
that execute PNCB's organizational priorities to achieve goals and
deliver against key metrics. Demonstrates commitment to efforts in
diversity, equity, and inclusion.
- Through effective management, cultivates a culture that values
teamwork, performance, and accountability, and allows for a strong
and productive employee experience. Aligns staff priorities and
resources to support PNCB's overall goals and objectives.
- Creates and maintains an internal dynamic that motivates and
encourages team members to achieve excellence, and inspires unity,
collaboration, and mutual respect across the organization. Fosters
a culture of innovation, collaboration, and results.
- Facilitates staff hiring, onboarding and offboarding.
- Oversees the records of personnel transactions such as hires,
promotions, transfers, performance reviews, and terminations.
- Maintains time and attendance records.
- Process payroll per required schedules.
- Ensures activities meet and integrate with organizational
requirements for quality HR management to include health and
safety, legal stipulations, and environmental policies.
- Evaluates HR professional development goals and performance
outcomes in cooperation with the Senior Team.
- Investigates work-related accidents and prepares reports for
the insurance carrier. Information Technology
- Oversees the management of all IT systems including on-site
servers, networks, computing platforms and disaster recovery.
- Ensures proper database systems, IT, operational controls,
reporting mechanisms and systems are in place to maximize
organizational efficiency.
- Ensures that PNCB's internal infrastructures are sufficient to
support programs and strategies.
- Coordinates with staff and technology vendors to lead the
design, testing and implementation of improvements to IT systems.
Professional Experience - Qualifications - Traits The Chief
Operating and Financial Officer will have demonstrated experience
navigating complex operational changes with the ability to develop
and execute business plans that drive organizational growth and
success. Successful candidates will possess the following:
- A minimum of five years of experience maintaining, growing, and
diversifying an organization's revenue, identifying new, innovative
sources of income, and driving sustainable growth.
- A strong business acumen. An ability to manage business
operations in multiple domestic and international geographies with
a diversified membership.
- Experience in organizational financial management, including
budgeting, forecasting, accruals, financial planning, audit
compliance, and achieving financial goals.
- An ability to drive the implementation of strategic and annual
operating plans related to revenue growth and ensure the people,
systems and processes are coordinated, integrated, and aligned for
optimal organizational performance.
- An ability to identify organizational needs and align resources
to support mission and objectives.
- Proven ability to build, lead, and engage diverse and
cross-functional teams, fostering a culture of collaboration,
diversity, equity, inclusion, respect, empowerment, and
innovation.
- Exceptional interpersonal, influence, and relationship-building
skills, crucial for engaging with a large cross-section of
constituents effectively.
- Strong strategic and critical thinking skills with the ability
to identify organizational needs and align resources to support
mission and objectives.
- Technology savvy, capable of identifying and implementing
technology solutions to support operational efficiency and
growth.
- Excellent communication skills (written, verbal and listening)
with the ability to communicate and negotiate effectively with
stakeholders at all levels; one who is equally effective with large
and small audiences and on a one-on-one level.
- Effective at anticipating and proactively managing
organizational risk with strong analytical and problem-solving
skills. The agility to pivot and lead change as appropriate.
- Courage and confidence to prioritize and navigate complex
situations with diplomacy and a highly collaborative leadership
style.
- Demonstrated highest levels of ethics, integrity, credibility,
and character.
- A style that supports change and innovation, an ability to
delegate yet keep control, set high standards, hold people
accountable, and make tough decisions.
- Capable of perceiving situations as they really are;
politically astute/savvy.
- Excellent executive presence with the ability to inspire and
motivate.
- Positive, can-do attitude; the ultimate team player who leads
by example. A role model for all in the organization to follow.
Minimum Education - Training Requirements Accounting degree and
related experience. Minimum Experience A minimum of five years of
experience in leadership, business operations, maintaining,
growing, and diversifying an organization's revenue, identifying
new, innovative sources of income, and driving sustainable growth.
Certification - Registration - Licenses Any of the following are
preferred: CPA, MBA, CAE, SHRM-CP/SHRM-SCP; ICE-CCP. Supervisory
Responsibilities - Controls Reports directly to the CEO. Supervises
certification services lead and staff or consultants responsible
for operations/office management, finance/accounting, human
resources and IT/database. Work Environment Hybrid work
environment. Physical Demands Office work. May be required to lift
10-30 pounds of materials. Travel required. Compensation Salary
will be competitive and commensurate with the skills and experience
of the selected candidate. SEARCH PROCESS The search for the Chief
Operating and Financial Officer is being conducted by Tuft &
Associates. Applicants should submit a cover letter and resume to:
Gail Luxenberg, c/o
#J-18808-Ljbffr
Keywords: Tennessee Society of Association Executives, Potomac , Chief Operating and Financial Officer, Executive , Rockville, Maryland
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