Regional Trust Director

Company: Citizens
Location: Wilmington
Posted on: September 30, 2024

Job Description:

Seeking experienced professional to lead regional team in management and administration of personal fiduciary services, with a focus on compliance, client servicing, and business growth.

The Regional Trust Manager role is a senior position within the Citizens Private Wealth (CPW) Division of Citizens Bank N.A. (CBNA), reporting to the Chief Fiduciary Officer and Director of Trust Services. This position is responsible for assisting with the establishment of a Delaware Trust Company supporting Citizens Private Wealth (CPW). This role will lead a regional team in the management and administration of personal fiduciary services under the trust powers of CBNA.

Responsibilities:

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• Compliant execution of fiduciary services consistent with legal, regulatory, and governing documentation requirements, delivery of excellence in client servicing, and relationship management of the team.
  
• Leadership of a team of personal trust professionals and support personnel in the development of business strategy, planning, execution, and growth.
  
• Partner with CPW and the broader Wealth organization in building and supporting private client wealth relationships that include personal fiduciary business.
  
• Interpret and apply fiduciary industry trends and be an ambassador for the Bank in the fiduciary wealth management industry and the marketplace.
  
• Responsible for setting and maintaining the governance structure of the Trust Department's fiduciary activities, including preparation, modification, and interpretation of fiduciary policies and procedures.
  
• Serve as the Chair of the Trust Administration Committee and serve in leadership or membership roles in other fiduciary committees, forums, and working groups.
  
• Lead the personal trust and estate business for CPW, including business strategy and planning, new business development and growth, product and service management, excellence in client service, marketing, staffing, and organizational structure, and budget.
  
• Serve as primary business owner of Office of the Comptroller of the Currency ("OCC") annual fiduciary exam, including the Asset Management exam, and the fiduciary components of other CBNA regulatory exams.
  
• Responsible for the fiduciary management and execution on CBNA's KYC requirements, including AML, BSA, and EDD requirements and CBNA's Privacy policy.
  
• Be an ambassador for the Trust Department, CPW, and CBNA, maintaining industry expertise and expanding CPW's reputation for fiduciary services through media and community events.
  
• Nurture and expand industry network with COIs and industry groups, participating and attending as appropriate industry leadership conferences.
  
  
  Qualifications:
  
  • 
    
  • 10+ years of experience in the Delaware Trust space supporting the ongoing operations of a Delaware Trust Company.
    
  • Previous experience establishing a Delaware Trust Company in Delaware.
    
  • Excellent relationship building background supporting the growth of a Trust organization, working with COIs, externally and internal partners in business development.
    
  • Possess a strong background in leading regulatory audits and direct experience working with Policy & procedure enhancements and adjustments as needed.
    
  • Experience on Audit Committees and as a member of a Board of Directors for Delaware.
    
  • A strong background in leading and building teams, mentoring, and developing staff.
    
    
    Education:
    
    • 
      
    • Bachelor's Degree is required.
      
    • Master's Degree or JD/LLM is a plus.
      
    • CTFA is strongly preferred.
      
      
      Work Schedule:
      
      • 
        
      • Hours per Week: 40
        
      • Work Schedule: M-F
        
        
        Citizens is a customer-centric company built around helping our customers and giving back to our local communities. We offer a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Keywords: Citizens, Potomac , Regional Trust Director, Executive , Wilmington, Maryland