Channel Development Account Manager

Company: Rippling
Location: Washington
Posted on: November 1, 2024

Job Description:

Compass Coffee was founded in 2014 by two Marines who, after years of drinking terrible coffee on deployment, became obsessed with the quest for the perfect cup. What began as a desire to unlock the secret to perfect coffee grew into something much more significant. It was the realization that coffee is more than just a drink. It's a ritual that brings people together, facilitates human connection, and makes your day better. Compass Coffee has since expanded to 16 cafes in and around DC where Real Good Coffee is served and communities are formed. At the heart of it all is a relentless commitment to quality at every step - to ethical sourcing, masterful blending, and peak roasting in small batches - all to create an experience that is much more than just a cup of coffee.What does it mean to be an Account Manager at Compass?Key Responsibilities

• Legendary Customer Service: embodies our customer focused culture through all interactions.
• Building and Maintaining Relationships: determining the best ways to support all your customers by understanding their specific coffee needs. Treats all interactions as opportunities to maintain and enhance relationships.
• Growth Mindset: being open to new or improved ways of doing things, ideas, and systems.
• Bias for Action: being proactive in making decisions that prioritize our customers without unnecessary delay.
• Decision Making: problem solving to achieve intended results and goals.
• Planning and Organization: developing weekly, monthly and quarterly plans to address the needs of your customers and ensure their coffee programs maintain operational excellence.
• Communication: embodies positive communication in a way that inspires our customers to uphold standards, clearly communicates new trainings, standards, or systems that may impact your customers and their success.
• Organizational Savvy: understands the bigger picture and supports goals of Compass reaching beyond your department.
• Developing for the Future: develops a leads pipeline and invests in expanding existing customers' coffee programs.QualificationsYou'll make a great Account Manager if you are:
  • A coffee lover! That includes drinking it, making it and talking about it.
  • Able to learn quickly, and are excited to learn more about coffee.
  • Able to understand and carry out oral and written instructions and request clarification when needed.
  • Able to work as part of a team.
  • Able to build relationships and converse with all types of people.
  • Energized by a fast-paced environment.
  • A problem solver, someone that looks for ways to help your team and customers.
  • Receptive to feedback.
  • Excited to continue your coffee journey at Compass-the opportunities ahead are endless.Summary of Experience
    • 1 year+ experience in sales, preferably in coffee or cafes.
    • Bachelors degree, 4 years honorable discharge US Military, or 4 years management experience.Basic Qualifications
      • Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
      • Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.
      • Able to commute across the Mid Atlantic.
      • Train customers to uphold coffee standards.
      • Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication.The pay range for this role is:50,000 - 77,500 USD per year (Ivy City Roastery)
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Keywords: Rippling, Potomac , Channel Development Account Manager, Executive , Washington, Maryland