Senior Manager, Client Experience Digital

Company: Resolute Digital, a Weber Shandwick Company
Location: Baltimore
Posted on: November 1, 2024

Job Description:

The Baltimore office of Weber Shandwick is seeking an enthusiastic, driven digital strategist to join our high-energy, high-performance team.The ideal candidate should have a passion for digital innovation and telling brand stories across digital platforms. To be successful in this role, this individual has a solid digital marketing or background that includes ideating digital content, analyzing results and developing digital-specific project plans. The candidate will have the ability to successfully collaborate and thrive in a fast-paced environment, with responsibility across all aspects of the work we do - from helping to build digital strategies to constructing efficient editorial calendars and concepting social posts.If that is you, let's talk!What we're looking for:

• Experience in integrated digital marketing strategy and execution
• Ability to build fully-integrated strategies for major campaigns, product launches and digital assets for the world's biggest brands
• Understanding of performance marketing tactics focused on results
• Background in demand gen, lead gen and social media marketing
• Experience in conducting research of various types such as; market landscape, persona, competitor and content research
• Experience in development of project plans, calendars, and workflow processes
• Ability to brainstorm and pitch compelling ideas for performance campaigns and projects
• Deep experience within cross-channel digital marketing strategies, working closely with different teams including creative, media, planning and PR
• Strong understanding of digital analytics, measurement and performance-driven insights
• Experience within B2B marketing (specifically in tech, healthcare, manufacturing, energy, finance or higher education, etc.)
• Keen interest in staying current with industry trends and updates that directly and indirectly affect our clients and our digital practiceThe Essentials:
  • Thinking: Seeing the forest through the trees for our clients and not getting caught in the minutia. Intellectual curiosity and creativity is a must.
  • Communication: Speak, write and edit succinctly and compellingly.
  • Storytelling: Understand the elements that make a story exciting, what brands are doing in the press and on social platforms, and what they should do next.
  • Management: Meet deadlines, put out fires and multi-task. Work fast and work well.
  • Interpersonal: Collaborate well and play nice, whether it's in a team, with other teams or independently.
  • Passion: Determined to deliver high-quality work, to build close client relationships, to execute effectively, and to be motivated by the work.
  • Technical: Skills in Microsoft Office Suite (Word, Excel, PowerPoint), Analytics tools (Google Analytics, OpenGraph and Insights), research & execution tools (Hootsuite, Brandwatch). Media databases and social tracking tools are a bonus.
  • Detail-Oriented: Whether it's a strategy presentation or monthly reporting insights, attention to detail and a commitment to delivering clear and precise work is essential.
  • Spark: Understand what sets you apart.
  • Growth: Recognizing where you can grow and be open to learning opportunities.Additional Responsibilities:
    • Be the lead strategist for digital clients
    • Be a demonstrated self-starter and work well within a highly collaborative, multi-disciplinary team to deliver client success
    • Provide client counsel while serving as a strategic driver for client meetings and presentations
    • Expand the digital deliverables and offerings for our team
    • Assist in the development and implementation of paid, owned and earned programs
    • Efficiently manage client and team resources and deliverables around major campaigns and projects
    • Write content briefs and develop project timelines
    • Manage multiple projects at various stages simultaneously, while managing budgets and staffing around programs and campaigns
    • Have excellent organization and time management skills
    • Have very strong written and verbal communications skills
    • Be able and eager to quickly learn new systems, tools, approaches and platforms
    • Effectively manage client and team expectations around timelines, work, and deliverablesBasic Qualifications:
      • 6-8 years of experience within the digital communications and marketing industry with a strong understanding of integrated strategies
      • 2+ years management experience leading small groups and projects
      • Bachelor's Degree
      • Strong experience with both large-scale and start-up business environments preferredAbout Us:Weber Shandwick is a leading global communications and engagement firm in 79 cities across 34 countries, with a network extending to 127 cities in 81 countries. The firm's diverse team of strategists, analysts, producers, designers, developers and campaign activators has won the most prestigious awards in the world for innovative, creative approaches and impactful work. Weber Shandwick was named an Ad Age Best Place to Work in 2019, was included on the Ad Age Agency A-list in 2014 and 2015, and was designated an A-List Agency Standout in 2017 and 2018. Weber Shandwick was honored as PRWeek's Global Agency of the Year in from 2015 to 2018, and The Holmes Report's Global Agency of the Year in 2010, 2012, 2014, 2015, 2017 and 2019. The firm deploys deep expertise across sectors and specialty areas, including consumer marketing, corporate reputation, healthcare, technology, public affairs, financial services, corporate social responsibility, financial communications and crisis management, using proprietary social, digital and analytics methodologies. Weber Shandwick is part of the Interpublic Group (NYSE: IPG)."We Solve" sums up how we at Weber Shandwick think, collaborate and deliver. We know that the strength of our work and the satisfaction of our clients are based on our ability to help them solve their greatest business challenges, and are directly tied to the rich thinking, intellect, imagination, commitment, passion and work ethic of our colleagues. We thrive as a business because our work is anchored in the smartest strategy, and centered on the most creative ideas.Weber Shandwick is an equal opportunity/affirmative action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:
        • Medical
        • Vision
        • 401k (with employer match)
        • Tuition Reimbursement
        • Juice Money - $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
        • Short-Term Disability
        • Paid Employee Family Leave
        • Family Building Benefit
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Keywords: Resolute Digital, a Weber Shandwick Company, Potomac , Senior Manager, Client Experience Digital, Executive , Baltimore, Maryland