Social Support Program Manager

Company: VirtualVocations
Location: Arlington
Posted on: November 7, 2024

Job Description:

A company is looking for a Social Support Enablement Program Manager.

Key Responsibilities

Orchestrate social media monitoring and proactive engagement to address user concerns
Develop and implement global social care strategies to enhance operational efficiency
Utilize data-driven analysis to evaluate program performance and drive improvements

Required Qualifications

7+ years of program management experience in customer support operations
Proven success in driving large-scale improvement initiatives
In-depth knowledge of social platforms and analytics tools
Experience with enterprise social media management platforms
Technical proficiency, including SQL and API usage

Keywords: VirtualVocations, Potomac , Social Support Program Manager, Executive , Arlington, Maryland

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