Help Desk Operations Manager
Company: VirtualVocations
Location: Arlington
Posted on: November 8, 2024
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Job Description:
A company is looking for a Help Desk Operations Manager
responsible for managing quality and customer experience in a
Managed IT Help Desk environment.
Key Responsibilities
Oversee and monitor active Help Desk tickets to ensure quality and
adherence to service level agreements
Build and manage a high-performing team, providing coaching,
training, and performance evaluations
Assist with customer tickets and technical needs while maintaining
communication with clients and staff
Required Qualifications
High School Diploma or GED
2 years of IT Management experience
2 years of Call Center experience
Experience in leading a team, including hiring and performance
management
Basic understanding of project management principles
Keywords: VirtualVocations, Potomac , Help Desk Operations Manager, Executive , Arlington, Maryland
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