Mechanic Service Manager

Company: MID-ATLANTIC WASTE SYSTEMS
Location: Clifton
Posted on: November 10, 2024

Job Description:

Salary Range: $75,000-$85,000/Year + Performance Incentives

Mid-Atlantic is seeking a highly skilled and experienced Service Manager to lead our team in delivering exceptional service for heavy diesel equipment. The ideal candidate will possess exemplary leadership skills, a strong background in heavy equipment maintenance, and a keen business acumen. As the Service Manager, you will play a crucial role in ensuring our technicians provide the highest quality service while fostering a positive and productive work environment.

If you are a dedicated leader with a passion for providing outstanding service and developing talent within the heavy equipment industry, we invite you to apply for the Service Manager position at Mid-Atlantic Waste Systems.

GEAR UP for success and help us drive success through exceptional service and quality!

Benefits:

• Work-Life Balance: Benefit from a predictable work schedule that allows you to manage your personal life effectively while meeting professional commitments.
• Competitive Pay: Base salary of $75k-$85k plus performance-based incentives.
• Comprehensive Benefits: Access excellent medical, dental, and vision coverage
• Generous Paid Time Off: Accrue two weeks of PTO during your first year.
• Retirement Savings: Participate in a 401K plan with company matching.
• Employee Support: Access our Employee Assistance Program for your well-being. Qualifications:
  • Proven track record as a Service Manager or in a similar role within the heavy equipment or diesel service industry.
  • In-depth knowledge of heavy diesel equipment, repair processes, and maintenance best practices.
  • CDL Class A or B preferred; candidates must be eligible to obtain a valid CDL and be able to acquire it within six months.
  • Exceptional leadership, organizational, and interpersonal abilities to inspire, manage, and grow a diverse team.
  • Strong capability to effectively manage multiple priorities and projects while maintaining high-quality standards.
  • Excellent analytical and problem-solving skills with a results-oriented mindset.
  • Proficient in dealer management software and the Microsoft Office Suite. Key Responsibilities:
    • Team Leadership: Plan, organize, and lead a high-performing team dedicated to delivering top-notch service on heavy diesel equipment. Foster a culture of excellence, accountability, and continuous improvement.
    • Service Management: Oversee shop and field service operations by effectively monitoring labor and parts usage to achieve profit objectives. Ensure compliance with safety standards and company policies.
    • Employee Development: Develop and manage the growth of employees through mentoring, training programs, and performance evaluations. Promote skill enhancement and career advancement opportunities.
    • Customer Focus: Ensure a customer-centric approach in all service operations, striving to exceed customer expectations and enhance satisfaction.
    • Quality Control: Implement and uphold quality control measures to guarantee the highest standards of service and workmanship.
    • Technician Support: Provide technical assistance and expertise to the Service departments as needed. Serve as a resource for troubleshooting and problem-solving.
    • Communication: Maintain open and effective communication with the Branch Manager regarding the status of work, team performance, and any potential challenges or opportunities. Physical Requirements:
      • Ability to frequently kneel, bend, squat, push, pull, and reach.
      • Must be able to lift and move more than 50 lbs. without assistance.
      • Must be able to get into and out of various vehicles without assistance.
      • Must pass a DOT physical including drug screening. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Associated topics: customer care manager, customer service team manager, lead, leadership, operations manager, product support, review, senior, supervisor, team manager

Keywords: MID-ATLANTIC WASTE SYSTEMS, Potomac , Mechanic Service Manager, Executive , Clifton, Maryland