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GENERAL MANAGER

Company: Cristys Pizza Inc
Location: Baltimore
Posted on: November 13, 2024

Job Description:

  • Reports to: Multi-Unit Manager (MUM)
  • Location: Southeastern Ohio (Amanda, Baltimore, Chillicothe, Circleville, Lancaster, or Logan)
  • Travel: 20% travel for operational needs
  • Position Benefits: Medical Benefits F/T company pays partial for team member, Telemedicine F/T company paid, Life Insurance F/T company paid, PTO accrual, free meals while working and 50% food discount when not working Core Values:
    • Hospitality
    • Hustle
    • Humble
    • Teamwork Desired Attributes:
      • Dedicated Self Starter with Strong Work Ethic
      • Growth Oriented, Results Focused and Quality Driven
      • Committed to Standards
      • Adaptable
      • Determined and Positive
      • Persistent and Resilient
      • High-energy
      • Committed to the Greater Good Education:
        • High School diploma or equivalent required
        • College a plus
        • Food Safety Level 2 Certification required (will train)
        • Familiar with Entrepreneurial Operating Systems (EOS) a plus Responsibilities:
          • Act as the driver of goals set by the company and carry out these goals in a way that protects the business and shapes the future of the company.
          • Accountable for day-to-day restaurant operations.
          • Recruit, hire, train/develop and empower a talented and motivated team.
          • Lead a team including scheduling and assignment of duties for anticipated business projections.
          • Ensure all policies, standards of operations and procedures are followed.
          • Create an unmatched dining experience by delivering the highest quality food & beverage which make memories by exceeding guest expectations.
          • Provide a fun, clean and safe guest, and team environment.
          • Respond effectively and accurately to customer concerns and feedback.
          • Develop relationships with local business owners, managers, and town officials; promote the brand in the local community through word of mouth and restaurant events.
          • Analyze previous sales, upcoming booked events, promotions, special events, local impact events and holidays to forecast the future; accountable for sales building.
          • Control profit & loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.
          • Work to reduce costs without affecting the guest experience and optimize profits through management of cost centers & recognize money saving opportunities.
          • Create schedules for direct reports to meet the demands of fluctuating business.
          • Accountable for ordering, receiving and inventory of food, beverage, and supplies; assist in menu planning.
          • Ensure safety and security training, facility walkthroughs and support is shown on a consistent basis
          • Accountable for prevent maintenance program including maintenance of equipment and building/groundskeeping and POS/IT functionality.
          • Responsible for manager training, development, and retention including a consistent focus on company culture and core values.
          • Maintain staffing pars in every facet of the business to ensure a positive guest experience, sales building, and business growth.
          • Maintain records for valid driver's license, auto insurance coverage, and knowledge of effective delivery routes.
          • Manage the full-life cycle of crew members including hiring, training, coaching/developing, performance feedback and appraisals, documentation, retention, and termination.
          • Responsible for Restaurant Scorecard performance.
          • Operate in accordance with all Cristy's Pizza standards of operations, handbook policies, operating policies, agreements, etc.
          • Compliant to federal, state, and local legislation including employment, food safety, and OSHA (Occupational Safety and Health Administration) requirements; ensure managers and team members have required food safety certifications.
          • Complete other tasks, projects and job duties as assigned and/or deemed appropriate.
          • Strong and confident oral, written, and interpersonal communication skills including ability to deliver information persuasively and efficiently
          • Genuine enthusiasm and aptitude for serving people
          • Promote a fun and positive work environment while being responsible; lead by example
          • Foster teamwork and collaboration
          • Thrive in building meaningful relationships based on trust; foster teamwork and collaboration
          • Demonstrate autonomy, follow up, and follow through moving quickly in an ever-changing environment often without close supervision
          • High level of business acumen and common sense
          • Demonstrate strong problem-solving skills through ability to diagnose and implement solutions Skills:
            • 5 Years of relevant experience in restaurant management, required
            • Ability to maintain P&L responsibilities
            • Strong communication and listening skills, excellent speaking, reading, and writing.
            • Experience in scheduling entertainment, a plus
            • Experience in the pizza industry, a plus
            • FoodTec POS, Office 365, and Microsoft Office experience, a plus Physical Requirements:
              • Ability to move throughout the property (standing, walking, kneeling, bending) for extended periods of time
              • Ability to make repeating movements of the arms, hands, and wrists
              • Ability to express or exchange ideas verbally and perceive sound by ear
              • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders
              • Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 40 pounds
              • Ability to turn or twist body parts in a circular motion
              • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment
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Keywords: Cristys Pizza Inc, Potomac , GENERAL MANAGER, Executive , Baltimore, Maryland

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