Director, Revenue Operations

Company: Share Our Strength
Location: Washington
Posted on: November 13, 2024

Job Description:

Current job opportunities are posted here as they become available.Since 1984, Share Our Strength has led the fight against hunger and poverty by inspiring and organizing individuals and businesses to share their strengths. Today, through the No Kid Hungry campaign, Share Our Strength is ending childhood hunger in America by ensuring all children get the healthy food they need. No child should go hungry in America - we're on our way to making that a reality and we want you to join us. We're bold, creative, always open to new ideas, and 100% dedicated to our mission. If that sounds like you, we'd like you to consider becoming part of our team.The Director plays a significant role in both the development and execution of revenue operations projects and processes. They serve as an internal expert on gift acceptance policies and procedures as well as IRS rules regarding recording and receipting charitable gifts and manage the Revenue Operations team to ensure accurate and timely reconciliation and clean financial audits. The Director initiates projects to strengthen internal operations with an eye toward operational efficiency and positive donor experience. The leadership of the Director is critical in managing donation processing, financial reconciliation, and maintaining database integrity within Share Our Strength, particularly in the Raiser's Edge database. They drive operational efficiencies, uphold stringent data quality standards, and lead the team in timely donor acknowledgments and receipts. Additionally, the role entails championing the documentation and refinement of operational protocols crucial to the Revenue Operations department.Collaboration with the Controller and CFO is essential, as the Director identifies need for, initiates, and oversees projects to optimize internal processes, facilitate month-end reconciliations, and support strategic initiatives aligned with organizational objectives.This position is preferably based in Washington, DC (Hybrid-2 days per week), but could be fully remote for the right candidate living outside of the DC area 30 miles or more. The position offers a salary range of $115k -$125k. Exact compensation within the stated salary range may vary based on skills, experience, internal equity, and geographical location.DUTIES AND RESPONSIBILITIES:

• Serve as the subject matter expert and lead internal efforts for the treatment, coding, and reconciliation of all incoming revenue.
• Manage Share Our Strength's fiduciary responsibilities related to revenue, including oversight of cash flow processes, gift batching, gift coding assignments, and revenue booking procedures.
• Work closely with the relationship managers to ensure compliance with internal policies and IRS regulations for charitable gifts and clean financial audits. Oversee maintenance of appropriate records of batches, paper files (e.g., check scans, documentation of donor restrictions) and other records related to contributions, in accordance with both IRS and Share Our Strength guidelines.
• Serve as internal lead for revenue questions during the quarterly reporting and annual audit.
• Ensure all revenue transactions are recorded, and adjustments are posted to the General Ledger.
• Provide expertise on gift acceptance policies and procedures and ensure donor intent is honored through accuracy of all gift/donation records and deposits.
• Support and train fundraising teams to troubleshoot gift-related issues, coding, adjustments, and receipting.
• Manage and develop the Revenue Operations team, conducting annual performance reviews and fostering growth.
• Oversee vendor relationships that support revenue entry into RE NXT to ensure quality controls.
• Review daily and monthly financial reports to ensure data has been entered accurately.
• Generate financial reports for fundraising teams to ensure review of data entry.
• Manage in-office visits for check processing and mail handling.
• Supervise revenue imports and drive continuous improvement initiatives to enhance the accuracy and efficiency of revenue processing.
• Execute revenue operations tasks, including the accurate entry of donations and gifts-in-kind, prevention of duplicate revenue entries, and timely application of payments to outstanding pledges and related opportunities.
• Ensure supporting documents for donations are saved for audit support.
• Meet month-end financial closing deadlines.
• Along with the Controller and CFO, ensure that revenue from all receipting platforms (including the eCRM) is recorded completely and accurately and that funds are transmitted promptly to Share Our Strength's operating bank account. Manage adjustments and refunds from all receipting platforms. Monitor new and inactive receipting platforms.
• Maintain an open opportunity report daily and coordinate with fundraisers to maintain accuracy.
• Work with relationship managers to ensure pledges are recorded and paid promptly.
• Manage overdue pledges and collaborate with relationship managers to ensure timely write-offs and write-downs.
• Ensure that there are departmental procedures, reference guides, and other training materials to ensure compliance with revenue and receipting policies and standards.
• Work with the relationship managers to ensure all gifts are entered and linked to the appropriate opportunity.
• Collaborate with stakeholders across teams to ensure all adjustments are entered monthly.
• Ensure staff are appropriately trained to post all revenue.
• Manage the creation and mapping of all GL account codes in RE.
• Serve as point of contact for financial reconciliation between Raiser's Edge and Financial Edge database, and coordinate adjustments and reclasses for transactions.
• Partner with colleagues to support Share Our Strength's work to be a diverse and inclusive organization, and ensuring this value is embedded in the organization and throughout our work.
• Ability to work during peak fundraising periods.SUPERVISION:This position manages a team of three with growth expected.QUALIFICATIONS:
  • Bachelor's degree preferred, but not required, and 5 - 8 years of relevant work experience, preferably in non-profit operations, accounting, or finance.
  • 3 - 5 years' experience with Raiser's Edge/RE NXT or other CRM. Experience with financial accounting software preferred: Blackbaud Luminate (Convio) and Financial Edge/FE NXT experience are a plus. Strong MS Office skills (especially Excel) strongly preferred.
  • Ability to quickly learn and adapt to new software specific to the department or institution and train users on database and gift processing policies and procedures.
  • Demonstrated experience and knowledge of applicable IRS regulations regarding philanthropic contributions and Generally Accepted Accounting Principles (GAAP).
  • Strong knowledge of gift processing procedures, established record of database management, fundraising processes, and donor relations.
  • Demonstrated ability to build relationships at all levels of an organization and work successfully with them.
  • Strong analytical, strategic planning, time management and organizational skills required. An ability to manage multifaceted projects and a capacity to perform well independently in a fast-paced, multi-tasking environment essential.
  • Outstanding interpersonal and relationship management skills, including the ability to identify and work through challenges, are underscored by strong judgment and emotional intelligence.COMPREHENSIVE BENEFIT PLAN:We offer a comprehensive benefits plan which currently includes, but is not limited to, health insurance, dental insurance, vision insurance, retirement, wellness benefits, and paid time off (vacation leave, sick leave, personal leave, holiday, parental leave, bereavement leave, military leave, and jury duty leave).DIVERSITY:At Share Our Strength, we value an individual's diversity of backgrounds, experiences, ideas and perspectives. A hallmark of our history, culture and values has been the organization's desire to bring together motivated, intelligent, and talented people to work together to find and implement solutions to end hunger and poverty in the U.S. and abroad. We each come to Share Our Strength with a unique background, but together we form a team that yields amazing results. This shared value of encouraging and embracing diversity in our organization fosters a workplace and culture that is highlighted for its innovation, open expression of ideas, and collaboration. With a strong shared commitment to the organization's mission, and a unique blend of individual strengths, we are all working toward ensuring that every individual can live a healthy and productive life.
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Keywords: Share Our Strength, Potomac , Director, Revenue Operations, Executive , Washington, Maryland