Manager Retirement Living
Company: Southern Cross Care (WA) Inc.
Location: Washington
Posted on: November 13, 2024
Job Description:
- Enjoy the benefits of NFP salary packaging - up to $18,550
p.a.
- Come join one of WA's largest Aged Care organisations.
- Join an extra-ordinary team!At Southern Cross Care (WA) we help
people live extraordinary lives every day, connected to
communities. As a provider delivering care, support and
accommodation for West Australians in greatest need, our purpose is
clear, and our passion is strong.Southern Cross Care (WA) is a
place where you can have an extraordinary impact, make an
extraordinary difference, and be appreciated for extraordinary
contributions.We hope you will join us and become one of the people
who make Southern Cross Care (WA) an extraordinary place to
be.About the role and where you will be working:The Manager of
Retirement Villages is a pivotal role responsible for the overall
reputational, operational and financial success of multiple
Retirement Villages owned by SCC (WA) and those operated under
management agreements. Integral to this role is the ability to form
relationships with stakeholders, serving as a key liaison between
Village Managers and residents. This role will work closely with
our internal Teams such as Maintenance, Sales and Refurbishment,
Marketing and Communications and the Client Experience teams
ensuring seamless operations, extraordinary resident experiences
and compliance with relevant regulations.This position is located
in our central office in Rivervale with various travel in the Perth
Metro area only.We'll also be asking you to:
- Provide oversight and support to Village Managers, fostering a
collaborative environment.
- Ensure Village Managers are collecting and responding to
feedback and act as a point of escalation for resident concerns and
grievances, facilitating timely and effective resolutions.
- Work with Village Managers and The Client Experience Team to
ensure positive resident experiences.
- Champion resident satisfaction by ensuring the provision of
high-quality services and amenities, promoting a sense of
connection and community.
- Oversee property maintenance and upkeep in collaboration with
the Asset and Infrastructure team, ensuring a safe and pleasant
living environment for residents.
- Manage operational and capital budgets for the villages,
monitoring financial performance and implementing corrective
actions when needed.
- Ensure compliance with village rules, lease agreements, and
retirement village legislation.
- Lead the development and implementation of risk management
strategies associated with village operations.About you:Ideal
candidates will have prior experience in a similar role, preferably
with a proven track record of managing multiple locations
successfully.To be considered for this role, you'll need:
- Demonstrated ability to follow risk management strategies,
identify and report hazards and adhere to work health and safety
policies and procedures.
- Demonstrated ability to operationalise strategic direction by
developing and implementing plans, policies and services that
support operational objectives.
- Ability to drive change and business improvements in
collaboration with key stakeholders.
- Well developed budgeting and financial management
skills.Working with us:At Southern Cross Care (WA), we are
committed to being an employer of choice. As well as providing a
positive and supportive environment, we also offer the following
benefits:
- Not-for-profit salary packaging options of up to $15,900 for
general living expenses and $2,650 for entertainment benefits.
- Corporate Health Insurance with HBF.
- Free employee assistance program.
- A diverse range of services which allows professional
development and growth.
- Annual leave starting at 4 weeks (full time).
- Carers/personal leave.
- Service Awards for long standing employees.
- Flexible working environment.How to apply:To express your
interest, please apply with an up-to-date resume, and a cover
letter outlining your experience / suitability.Kindly note, if your
application progresses to an interview, we'll be asking for:
- National Police Clearance - current within 6 months (or
evidence of application).
- Immunisation record (Flu & COVID19).About us:Established over
50 years ago, Southern Cross Care (WA) is a purpose-driven,
not-for-profit organisation contributing to social, health and
economic development in WA. We do this by enabling the delivery of
integrated services in our community for the increasingly complex
health, care and accommodation needs of our aging population and
those living with mental illness.Our dedicated and passionate team
of around 900 employees and 130 volunteers, deliver care and
services to over 3000 West Australians across our residential,
retirement village, mental health, community housing and home care
portfolio.Our promise to our clients, residents and each other is
to enable extraordinary because we;Listen, Act, Do not give up,
Work as one.Southern Plus and Southern Cross Housing Ltd. are part
of the Southern Cross Care (WA) Inc. Group.Southern Cross Care (WA)
is an equal opportunity employer committed to diversity and
inclusion. We also acknowledge the Traditional Owners of the lands
on which we work.For more information on the services, we provide
visit: scrosswa.org.au
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Keywords: Southern Cross Care (WA) Inc., Potomac , Manager Retirement Living, Executive , Washington, Maryland
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