HEALTHCARE CUSTOMER SUPPORT SPECIALIST

Company: System One
Location: Washington
Posted on: November 13, 2024

Job Description:

ALTA IT Services is staffing a Healthcare Customer Support Specialist to support a leading health insurance customer. The individual is responsible for ensuring that members are getting their problems resolved quickly and efficiently, and accurately updating members' information in a timely manner. This is a great role for the holidays, as it's a 3-month contract. You must reside in one of the following states: D.C., MD, or VA.

Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.

Pay: $23.75/HR
100% remote
Orientation onsite in D.C. or Baltimore, MD
Must have healthcare experience and customer service

Responsibilities:

• Operate on multiple computer applications to assist calls.
• Contribute towards the Center's achievement of providing exceptional customer service.
• Provide, accept, and act on performance feedback from peers, business partners, leadership, and customer survey results.
• Focus on and demonstrate customer-centered goals and objectives.
• Demonstrate willingness to learn and effectively apply new skills/techniques as customer expectations change.
• Complete projects in established timeframes, as deemed necessary.
• Maintain and recognize cultural differences/sensitivity.
• Other tasks as assigned.
• Accurately enroll members in a timely manner.
• Make changes to membership records, research, and resolve enrollment system discrepancies.
• Identify any abnormalities with the members' plans.
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Keywords: System One, Potomac , HEALTHCARE CUSTOMER SUPPORT SPECIALIST, Healthcare , Washington, Maryland