Retail Supervisor Lead Full Time
Company: BJ's Wholesale Club
Location: Woodbridge
Posted on: October 15, 2024
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Job Description:
Join our team of more than 34,000 team members, supporting our
members and communities in our Club Support Center, 235 clubs and
eight distribution centers. BJ---s Wholesale Club offers a
collaborative and inclusive environment where all team members can
learn, grow and be their authentic selves. Together, we---re
committed to providing outstanding service and convenience to our
members, helping them save on the products and services they need
for their families and homes. The Benefits of working at BJ---s ---
BJ---s pays weekly --- Eligible for free BJ's Inner Circle and
Supplemental membership(s) --- Generous time off programs to
support busy lifestyles o Vacation, Personal, Holiday, Sick,
Bereavement Leave, Jury Duty --- Benefit plans for your changing
needs o Three medical plans, Health Savings Account (HSA), two
dental plans, vision plan, flexible spending --- --- 401(k) plan
with company match (must be at least 18 years old) eligibility
requirements vary by position medical plans vary by location Job
Summary The Person in Charge works closely with the Club Manager
and Assistant Club Manager in providing leadership and direction
within the club while driving club performance by maintaining
policies and procedures, delivering a positive service experience
to Members, and providing leadership and direction. Acts as a key
holder for the club. The manager is responsible to function as the
Manager on Duty (MOD) as assigned. While MOD, the manager has
responsibility to manage the entire Club, including all Club
departments, to ensure excellent Member engagement, to address all
concerns brought to the MOD---s attention, and to escalate any
concerns, as appropriate. Leadership: Know their business/business
acumen. Exhibit strategic thinking and sound decision-making
thorough knowledge and utilization of business data. Lead through
change. Model leadership competencies to build credibility and act
as a champion for business growth. Communicate effectively. Provide
the information teams require to be successful. Build high
performing teams by creating a culture of collaboration. Provide
honest and timely direction, follow up and feedback that will drive
business results and support team member engagement. Deliver
results. Execute business expectations within expected timeframes
by setting clear expectations, utilizing follow up and
accountability. Team Members: Teach, coach and lead through the
club level training process. Support team member engagement within
all areas of responsibility to enable the application of policies,
procedures and compliance. Drive a culture of development,
strategic thinking and acting, ethical decision making and
engagement. Lead with the team member and member in mind to address
all concerns and to escalate any concerns, as appropriate. Ensure a
safe and positive environment and experience for the team members.
Embrace inclusion and diversity, by working together with
collaboration and respect. Acknowledge team member success, work as
a team to achieve goals, identify and retain top talent. Members:
Guarantee service excellence through all points of contact. Set
service standard expectations for all team members. Provide team
support and empowerment to resolve every member concern. Ensure a
safe and positive environment and experience for the members. Daily
commitment to GOLD Member Standards Greet, Anticipate, Appreciate
(GAA) Fast, Friendly Full, Fresh, Clean Club Standards: Lead teams
to deliver GOLD club standards daily. Define and model GOLD- Grand
opening look daily All items stocked and promotional plans executed
Maintain visible accurate signage Clean and organized, inside and
out Perishable areas stocked and rotated with cold chain maintained
Know Your Business: Acquire a deep knowledge of key metrics and
reporting for total club and department performance. Drive
performance and profitability by using reporting to identify trends
and areas of opportunity. Have the foresight to see a breakdown in
process and correct it before it negatively impacts club
performance metrics. Communicate a simple message to your team on
the connection between consistent operational performance and
achieving club financial targets. Major Tasks, Responsibilities,
and Key Accountabilities Effectively leads the team by managing
with vision and purpose, clearly communicating and giving
direction, and validating results. Maintains deep knowledge of club
policies and procedures across all areas of the club. Provides
leadership and direction, and manages day-to-day operations of
Fresh (meat, produce, deli, bakery), Front of House Departments
(tire bay, gas station, member service, frontline, membership fee
income, and maintenance departments), overall merchandising,
signage, recovery, and receiving within the club. Responsible for
providing supervision and performance management for Recovery Clerk
and Utility Clerk team members. Works closely with the Fresh
Manager, Meat Manager, Front End Manager, and Night Manager to
validate and ensure that all sanitation, food safety, and Team
Member safety policies and procedures are in place and being
effectively executed. Escalates issues as appropriate to Home
Office or the Club Manager as needed. Responsible for the effective
communication of department activities and Home Office initiatives
to club Team Members. Responsible for the effective communication
and partnership with regional business partners. Continually
monitors member service levels and ensures a positive service
experience is delivered to all Members. Assesses Team Member
performance, provides actionable feedback and coaches, teaches and
develops talent. Assists in onboarding, training and performance
management. Learns quickly and adapts to change. Effectively
communicates to team members to enable them to do their jobs
effectively by sharing necessary information, explaining the
---why---s---, and keeping messaging simple. Exhibits strong
decision-making capabilities that align with the Company---s
strategic priorities and support the achievement of club
operational goals and objectives. Any person working as a Manager
on Duty in the State of Florida must be able to successfully
complete and hold a qualifier certification, through the Florida
Department of Agriculture and Consumer Services. This qualification
is required by the state of Florida and any person overseeing
retail propane operations must hold a qualifier certification.
BJ---s will pay for 100% of the training and cost of the exams to
obtain this qualifier certification. Operates forklift in a safe
and efficient manner. Maintains all club policies and procedures.
Regular, predictable, full attendance is an essential function of
this job. Performs other duties as assigned, including working in
other departments as needed. Qualifications Previous retail
experience in a retail store, supermarket, or warehouse required. A
strong drive for results and solid work ethic is required. Must be
honest, straight-forward and committed to providing high levels of
service to members. Excellent communication skills required. Must
be able to lead and motivate a large team. Basic computer knowledge
(MS Word, MS Excel, Email) required. High school diploma and/or
college degree preferred. Demonstrated leadership capabilities,
including managing/supervising cross-functional teams, training
team members, and driving and communicating results. Forklift
experience preferred. Open shift availability required. At least 18
years of age. Environmental Job Conditions Most of the time is
spent moving about frequently on hard surfaces. There may be a need
to occasionally position oneself to examine or scan merchandise,
which may also require bending, pulling, reaching, climbing and/or
stooping. Frequently requires lifting objects up to 30 pounds. May
require lifting and moving heavy and/or awkward objects in excess
of 30 pounds with assistance. Located in a comfortable indoor area
with frequent exposure to temperature extremes and loud noises.
There may be occasional exposure to cleaning agents. In accordance
with the Pay Transparency requirements, the following represents a
good faith estimate of the compensation range for this position. At
BJ---s Wholesale Club, we carefully consider a wide range of
non-discriminatory factors when determining salary. Actual salaries
will vary depending on factors including but not limited to
location, education, experience, and qualifications. The pay range
for this position is starting from $21.00.
Keywords: BJ's Wholesale Club, Potomac , Retail Supervisor Lead Full Time, Hospitality & Tourism , Woodbridge, Maryland
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