Customer Service Representative I
Company: Sentara Health
Location: Harrisonburg
Posted on: November 10, 2024
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Job Description:
City/State
Harrisonburg, VA
Overview
Work Shift
First (Days) (United States of America)
Sentara Health-Rockingham Memorial Hospital, located in
Harrisonburg, VA, is hiring a Customer Service Representative -
Full Time Day schedule.
Primarily responsible for handling incoming calls to effectively
address eligibility, claim, and payment issues. May be required to
provide off-phone assistance to customers and department
leadership. Ability to work in a fast-paced environment to assist
callers and update billing information, establish payment plans,
screen callers for financial assistance, and resolve charge and
payment inquiries.
Ability to work in a fast-paced contact center handling incoming
calls pertaining to payment resolution and patient inquiries. Must
possess good listening skills and be able to communicate verbally
with callers in a clear, concise, and professional manner.
Required Experience:
Sentara RMH Medical Center, a Magnet designated hospital located in
Harrisonburg VA, serves a seven-county area with a population of
218,000 residents. The 238-bed community hospital partnered with
the Sentara Healthcare system in May of 2011. Sentara RMH features
the RMH Hahn Cancer Center, a state-of-the-art center equipped with
the latest cancer fighting technologies available in the
nation.
Benefits: Sentara offers an attractive array of full-time benefits
to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition
Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career
Advancement Opportunities, Work Perks and more.Our success is
supported by a family-friendly culture that encourages community
involvement and creates unlimited opportunities for development and
growth.
Be a part of an excellent healthcare organization that cares about
our People, Quality, Patient Safety, Service, and Integrity. Join a
team that has a mission to improve health every day and a vision to
be the healthcare choice of the communities that we serve!
Talroo-Allied Health, call center, customer service, billing,
insurance
Job Summary
Primarily responsible for handling incoming calls to effectively
address eligibility, claim, and payment issues or patient
scheduling, referral issues. May be required to provide off-phone
assistance to customers and department leadership. Ability to work
in a fast-paced environment to assist callers and update billing
information, establish payment plans, screen callers for financial
assistance, and resolve charge and payment inquiries.
Ability to work in a fast-paced contact center handling incoming
calls pertaining to payment resolution and patient inquiries. Must
possess good listening skills and be able to communicate verbally
with callers in a clear, concise, and professional manner.
A total of one year of experience across one or more of the
following areas: healthcare setting billing or resolving insurance
accounts receivable, adjudicating insurance claims, pre-registering
or registering patients for healthcare services, handling inbound
calls in a customer service call center, or providing customer
service to the general public in a non-healthcare setting. A
healthcare certification from an accredited program or an Associate
or Bachelor degree may be substituted for one year of
experience.
Qualifications:
HS - High School Grad or Equivalent (Required)
Healthcare
Skills
Active Learning, Active Listening, Communication, Coordination,
Mathematics, Reading Comprehension, Service Orientation, Social
Perceptiveness, Speaking, Technology/Computer, Time Management,
Writing
Sentara Healthcare prides itself on the diversity and inclusiveness
of its close to an almost 30,000-member workforce. Diversity,
inclusion, and belonging is a guiding principle of the organization
to ensure its workforce reflects the communities it serves.
Per Clinical Laboratory Improvement Amendments (CLIA), some
clinical environments require proof of education; these regulations
are posted at ecfr.gov for further information. In an effort to
expedite this verification requirement, we encourage you to upload
your diploma or transcript at time of application.
In support of our mission "to improve health every day," this is a
tobacco-free environment. Associated topics: call, client service,
customer care, customer service, customer service representative,
phone call, service call, service representative, telephone,
trouble resolution
Keywords: Sentara Health, Potomac , Customer Service Representative I, Hospitality & Tourism , Harrisonburg, Maryland
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