Systems Administrator
Company: General Dynamics
Location: Washington
Posted on: September 26, 2024
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Job Description:
Responsibilities for this Position Location: USA DC Washington -
HST, 2201 C St NW (DCC088) Full Part/Time: Full time Job Req:
RQ183677 Type of Requisition: Regular Clearance Level Must
Currently Possess: Secret Clearance Level Must Be Able to Obtain:
Top Secret Suitability: Public Trust/Other Required: None Job
Family: SCA Job Qualifications: Skills: Account Management, Active
Directory (AD), Customer Service, IT Troubleshooting, Ticketing
Systems Certifications: CompTIA - A+ - CompTIA, CompTIA - Network+
- CompTIA, CompTIA - Security+ - CompTIA Experience: 1 + years of
related experience US Citizenship Required: No Job Description:
Mission: IT Mart Systems Administrator is responsible for providing
Account Management Services to Department of State consolidated
accounts. Duties consist of creating, modifying and managing all
Department of State accounts, creating and modifying SNAP cards,
and providing initial mobile and laptop support at tier 1 level.
Duties and Responsibilities: Performs systems administrative and
operational duties on computer systems Perform account management
duties in Active Directory Welcome and greet customers when
handling front desk operations Analyze, evaluate, test and repair
basic hardware problems Prepare activity and progress reports
regarding support activities Respond, investigate, and correct
problems Acts as a technical resource for user queries Contribute
to developing and implementing improvements in the account
management processes Working to achieve SLA's when resolving
customer issues Organize and conduct one-on-one and small group
training in the use of commercial and government off-the-shelf
software products (COTS and GOTS) Provide troubleshooting
diagnosis, and repair for laptop and mobile devices Desired Skills
or Experience: Strong customer service and communication skills
(both written and verbal) Excellent interpersonal skills,
especially ability to listen and understand what is being described
Working knowledge of ServiceNow ticketing system; creating,
updating, and closing tickets. Experience providing Tiers 1 and 2
technical support with hardware and software. Excellent attention
to detail. Strong working knowledge of computer terms. Customer
service operations experience. 1-3 years of related experience
Education and Clearance: Associate's degree or equivalent
experience Must be US Citizen and clearable; Secret clearance (or
higher) a plus Have prior mobile or public key infrastructure (PKI,
Smartcard) experience will be a plus Preferred one or more industry
standard certifications- A+, Security+, Network+; etc. Physical
Requirements: Ability to lift and move 30 lbs. of equipment Work
location: Washington, D.C. The likely hourly rate for this position
is between $31.05 - $42.01. This is not, however, a guarantee of
compensation or salary. Rather, salary will be set based on
experience, geographic location and possibly contractual
requirements and could fall outside of this range. Scheduled Weekly
Hours: 40 Travel Required: 10-25% Telecommuting Options: Onsite
Work Location: USA DC Washington Additional Work Locations: Total
Rewards at GDIT: Our benefits package for all US-based employees
includes a variety of medical plan options, some with Health
Savings Accounts, dental plan options, a vision plan, and a 401(k)
plan offering the ability to contribute both pre and post-tax
dollars up to the IRS annual limits and receive a company match. To
encourage work/life balance, GDIT offers employees full flex work
weeks where possible and a variety of paid time off plans,
including vacation, sick and personal time, holidays, paid
parental, military, bereavement and jury duty leave. To ensure our
employees are able to protect their income, other offerings such as
short and long-term disability benefits, life, accidental death and
dismemberment, personal accident, critical illness and business
travel and accident insurance are provided or available. We
regularly review our Total Rewards package to ensure our offerings
are competitive and reflect what our employees have told us they
value most. We are GDIT. A global technology and professional
services company that delivers consulting, technology and mission
services to every major agency across the U.S. government, defense
and intelligence community. Our 30,000 experts extract the power of
technology to create immediate value and deliver solutions at the
edge of innovation. We operate across 30 countries worldwide,
offering leading capabilities in digital modernization, AI/ML,
Cloud, Cyber and application development. Together with our
clients, we strive to create a safer, smarter world by harnessing
the power of deep expertise and advanced technology. We connect
people with the most impactful client missions, creating an
unparalleled work experience that allows them to see their impact
every day. We create opportunities for our people to lead and learn
simultaneously. From securing our nation's most sensitive systems,
to enabling digital transformation and cloud adoption, our people
are the ones who make change real. GDIT is an Equal
Opportunity/Affirmative Action employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, or veteran status, or any other protected
class. PI247206301 Employment Type: Full Time
Keywords: General Dynamics, Potomac , Systems Administrator, IT / Software / Systems , Washington, Maryland
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