DEVELOPER - APPLICATION (ITSM)
Company: Quadrant, Inc.
Location: Washington
Posted on: November 14, 2024
Job Description:
ITSM Developer / Administrator
Before applying for this role, please read the following
information about this opportunity found below.
Location: Washington, DC (Hybrid)MUST:
- Current DoD Secret is strongly preferred (Level 4 background
check includes passing full background and credit checks)
- Experienced Application Developer with ITSM experience
- Eligible for High Level Public Trust and a DoD Top Secret
- 4+ years of development and administrative experience with IT
Service Management tools and systems
- Experience with ASP.NET and C# development and scripting
- Experience with migrating ITSM systems from one system into
another (e.g., Remedy, SharePoint, ServiceNow, Cherwell)
- Experience with scripting languages SQL, PowerShell, VBScript,
JavaScript or similar
- Strong understanding of 508 compliance
- Hands-on experience working with Cherwell ITSM is strongly
desired
- Excellent communication skills both written and verbal
- High attention to detail and extremely analytical
- Strong interpersonal skills with proven ability to work well
with senior leadership as well as staff
- Actively develop improvement initiatives and solutions to
enhance documentation and improve processes
- Bachelor's DegreeDUTIES:
- Analyze daily, weekly and monthly operational metrics, and
format data into Excel and custom PowerBI reports
- Setup SLAs, escalations, ITSM roles and system
customizations
- Monitor processes to ensure standard operating procedures are
followed and that corresponding service tickets are addressed
within identified SLA(s)
- Help develop and implement process improvements and assist with
other projects which improve or are in support of departments and
group's goals
- Maintain and update Standard Operating Procedures
- Embed pages into Web Parts and modifications
- Build browser-based mobile applications
- Create RPAs
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Keywords: Quadrant, Inc., Potomac , DEVELOPER - APPLICATION (ITSM), IT / Software / Systems , Washington, Maryland
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