Service Desk Associates -

Location: Washington
Posted on: November 18, 2024

Job Description:

Service Desk Associate:

Title: Service Desk Associate

Roles: 2 - DC / NYC

Rate: $30 - $35/hr. Pay, Upon Conversion- Salary would be in the 70k range

Length: 6 months Contract to Hire.

Location: Washington DC & NYC

Our Client is in need of 2 Service Desk Associates immediately.

One person will be in DC while the second will be in or New York office:

Desk Top Support - 75% Windows & 25% Apple support

Technical Considerations:

- 3 ? 5 years? experience in a Service Desk environment

- Windows 7 support 3 -4 years (MCSA Windows 7 preferred)

- MAC support (Apple Certified Support Professional (ACSP) preferred)

- SCCM familiarity

- ITIL Foundations

- Mobile phone support (MACD?s) is an asset. E.g. working with provider to change plans or order phones

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- Cisco IP Phone support is an asset. They are a complete VoIP shop so call manager experience would be great.

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- AV/VTC experience is a plus.

Other considerations:

- Worked in a high end and demanding support environment like law firms, consulting firms or the big finance houses.

- Impeccable soft and communication skills (very polished)

- Willing to work in a business attired environment (Suit and Tie and Dress Suits)

- Confirmed background and credit checks by recruiter before offer can be made

Notes from Client:

Ideally, they prefer candidates that have worked mostly in the commercial space instead of government.

He would be 75% Windows & 25% Apple support.

The potential to convert full-time is available after 6 months for the right person.

Salary would be in the 70k range.

Interview Process will be as follows:

1st Round Interview: Phone with Head of IT Support

2nd Round Interview: F2F with Head of It Support & the CIO.

Skills: Desk Top, Windows, MAC, MCSA, ITIL, ACSP

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Potomac , Service Desk Associates -, IT / Software / Systems , Washington, Maryland