Supervisor, Revenue Operations (ROPS)- Credits

Company: DaVita Inc.
Location: Washington
Posted on: October 18, 2024

Job Description:

Supervisor, Revenue Operations (ROPS)- CreditsSupervisor, Revenue Operations (ROPS)- CreditsApply remote type: Remotelocations: 06998 - Team Evergreen North CBO-Federal Way Business Officetime type: Full timeposted on: Posted 2 Days Agojob requisition id: R03680763201 S 323rd St, Federal Way, Washington, 98001-5023, United States of AmericaThis position assists the manager by providing leadership and direction to Specialist on the Revenue Operations team. On top of supervisory responsibilities, this position will be responsible for leading and/or actively supporting the execution of strategic initiatives, process re-design, analytical report development, and special projects.ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure high quality customer service according to department and company policy
• Monitor team productivity and progress of specific area job functions
• Determine staffing plans that promote the most effective use of all teammates
• Establish, communicate, and ensure departmental goals and objectives are achieved
• Address teammate relations issues appropriately and escalate to manager as necessary
• Assist manager with teammate employment activity such as hiring, promoting, job performance, evaluations, PTO, and disciplinary action as required
• Write and conduct teammate annual Performance Development Reviews (PDRs) as required
• Maintain teammate records in compliance with DaVita policy's and any applicable laws
• Understand and communicate DaVita company policies and procedures
• Work with People Services and manager to recruit teammates with appropriate skills and experience
• Know, understand, and follow DaVita teammate guidelines as well as local safety and security policies and proceduresSpecial Projects
  • Lead or actively participate in special projects
  • Serve as a liaison between the data analytics team and other departments to ensure business needs are met in an efficient and effective manner
  • Support the analytics team manager via business acumen and technical knowledge
  • Meet tight deadlines in a time sensitive and resource constrained project environment
  • Provide frequent updates to manager regarding the status of activities and initiatives
  • Assist with CQI (Continuous Quality Improvement) projects or other efforts designed to improve effectiveness/efficiency of the business
  • Identify system and process improvements opportunities and make recommendationsAnalytics/Reporting
    • Perform root cause analysis on large amounts of datasets and create detailed reports for strategic business issues and opportunities
    • Identify system and process improvements and recommend process improvement plans
    • Provide accurate and timely reporting of performance metrics to the senior leadership team as required or scheduled
    • Maintain reporting continuity, integrity, and communication among analytical departmentsOther Duties
      • Champion the DaVita Mission and Values both internally and externally
      • Attend team meetings, phone conferences, and training as scheduled or needed
      • Perform other duties as assigned or required
      • Travel required: up to 5%MINIMUM QUALIFICATIONS
        • Supervisory experience demonstrating willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing teammate skills
        • Willingness and desire to create a team learning environment and to foster a positive, fulfilling work environment
        • Demonstrated strengths in teambuilding and leadership skills
        • Critical thinker with demonstrated ability to perform root cause analysis, draw conclusions, solve problems, prepare and implement action plans, and lead improvement initiatives
        • Strong computer skills and proficiency in Microsoft Office (Excel, Access, Word, Outlook, and PowerPoint)What We'll Provide:More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
          • Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
          • Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more
            • Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.#LI-TT1At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.Applications are accepted on an ongoing basis.Salary/ Wage Range$55,000.00 - $91,000.00 / yearCompensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at About UsDaVita (NYSE: DVA) is a comprehensive kidney care provider focused on transforming care to improve the quality of life for patients globally. The company is a leading provider of kidney care services in the U.S. and has been a leader in clinical quality and innovation for more than 20 years. DaVita is working to help increase equitable access to care for patients at every stage and setting along their kidney health journey-from slowing progression of kidney disease to streamlining the transplant process, from acute hospital care to dialysis at home. As of March 31, 2022, DaVita served 200,800 patients at 2,809 outpatient dialysis centers in the U.S. The company operated an additional 346 outpatient dialysis centers in 11 other countries worldwide. DaVita has reduced hospitalizations, improved mortality and worked collaboratively to help propel the kidney care community to adopt an equitable, high-quality standard of care for patients around the globe.DaVita is an equal opportunity employer- Male/Female/Veterans/Disabled. To learn more about what this means click here.We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.
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Keywords: DaVita Inc., Potomac , Supervisor, Revenue Operations (ROPS)- Credits, Other , Washington, Maryland