SERVICE DESK TIER I (WEEKENDS) WITH SECURITY CLEARANCE
Company: INSPYR Solutions
Location: Washington
Posted on: October 18, 2024
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Job Description:
Title: Service Desk Technician Location: Hybrid based out of
Washington DC Duration: 3 month contract to hire Compensation: $20-
$25/hr and $40-50k on conversion Work Requirements: US Citizens,
must have an ACTIVE public trust Shift is Saturday & Sunday both
days 6am-6pm fully remote, Monday & Tuesday 830am-5pm onsite in DC.
Job Description: Our client seeks a Help Desk Support I to support
a federal government client at one of their Washington, DC
Metropolitan area locations. Responsibilities * Diagnose and
resolve software and hardware incidents, including operating
systems and across a range of software applications. * Assist all
users with any logged IT-related incident when called upon *
Conduct problem analysis to implement temporary or permanent fixes
with the aim of restoring service to the customer as soon as
possible. * Accurately record, update and document requests using
the IT service desk system * Install and configure new IT
equipment. * Resolve incidents and upgrade different types of
software and hardware. * Resolve incidents with printers, copiers
and scanners. * Maintain a first-class level of customer service
ensuring that all customers are treated efficiently and in an
appropriate manner. * Participate in the Annual Performance Review
Process Required Qualifications * Excellent verbal and written
communication skills with the ability to communicate effectively
with technical and non-technical colleagues at all levels in the
organization. * Ability to take ownership of issues, escalating
incidents to other support teams where necessary. * Highly
motivated team player with the skills and ability to manage
changing priorities. * Ability to create, maintain and publish
relevant support documentation in order to assist all staff in the
quick resolution of their incidents and service requests and enable
users to become more self-sufficient. * Willingness to attend
internal training as necessary to keep up to date with the latest
technology and internal system processes. * Ability to undertake
other necessary duties not specifically stated without altering the
nature or level of responsibility. * A+ Certification required. Our
benefits package includes: * Comprehensive medical benefits *
Competitive pay, 401(k) * Retirement plan * ...and much more! About
INSPYR Solutions Technology is our focus and quality is our
commitment. As a national expert in delivering flexible technology
and talent solutions, we strategically align industry and technical
expertise with our clients' business objectives and cultural needs.
Our solutions are tailored to each client and include a wide
variety of professional services, project, and talent solutions. By
always striving for excellence and focusing on the human aspect of
our business, we work seamlessly with our talent and clients to
match the right solutions to the right opportunities. Learn more
about us at inspyrsolutions.com. INSPYR Solutions provides Equal
Employment Opportunities (EEO) to all employees and applicants for
employment without regard to race, color, religion, sex, national
origin, age, disability, or genetics. In addition to federal law
requirements, INSPYR Solutions complies with applicable state and
local laws governing nondiscrimination in employment in every
location in which the company has facilities. 24-09611
Keywords: INSPYR Solutions, Potomac , SERVICE DESK TIER I (WEEKENDS) WITH SECURITY CLEARANCE, Other , Washington, Maryland
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