Summer Associate Internship (Business Operations Analyst)

Company: Navy Federal Credit Union
Location: Vienna
Posted on: November 8, 2024

Job Description:

Overview The Summer Associate Intern will work in a flexible hybrid manner (2 days per week in office) and report to Marketing leadership at our Vienna, VA campus. This role will be a member of the Marketing Orchestration & Analytics team - a diverse group of analysts focused on developing marketing use cases and strategies and understanding the resulting impact to our members and business objectives. Our group fills the critical role of bridging traditional marketing theory and process with 21st Century marketing technology and practice to provide Member Centric Experience. This work includes the development of reporting, ad-hoc analyses, and recommendations that will ultimately confirm the results of and expand the organizational value of what we call the Next Best Interaction marketing program.The team collaborates closely with various departments across the organization to ensure our business intelligence deliverables provide our stakeholders with the data, metrics and insights that will fuel their decision-making. It will be essential for the team member in this position be an adept data interpreter/translator, curious problem-solver, and storyteller. The ideal candidate will be a quick learner who is able to stay current on new technology and best practices for producing impactful reporting and analyses. The Summer Associate Program is a 12-week internship program beginning in May 2025 and ending in August 2025. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2025 or later.Responsibilities The Summer Associate will work on a 12-week project such as exploring improvements in ways of working/thinking around NFCU marketing automation tools and related outcomes, identifying applications for AI in the NFCU Marketing Department, or providing an assessment of NFCU Marketing large business processes/ways of working. Project is subject to change based on department needs and enterprise focus. Project topics may be subject to change based on business needs.Additional duties/development opportunities will include providing reporting/analytical support within a SCRUM team and leading on adhoc reporting/analytical projects of low to medium complexity with senior leadership visibility.Previous Summer Associate Project topics include Conceptual Roadmap for Paid Media Channels using Context Weighting Via Pega Systems, Testing Adaptive Model Capabilities in Pega's Next Best Interaction, Marketing Operational Reporting & Power BI Dashboard Development, FinTech Best Practices Playbook, and Insights Creation and Prioritization Framework.Qualifications The ideal candidate is an analytical storyteller who knows how to communicate their message across multiple departments & teams (regardless of title or tenure).

• Currently pursuing a graduate (MS, MBA, etc.) or PhD level degree in Marketing Analytics, Business Analytics, or other field with a of applying quantitative methodologies
• Familiarity with SQL or Python
• Familiarity with data visualization tools (preferably Tableau and/or PowerBI experience), including generating data from relational databases/data warehouses.
• Exposure to Agile working methodologies
• Strong experience with Microsoft Office, in particular developing presentations in PowerPoint and working in Excel
• Ability to work with multiple stakeholders (direct team, business unit, and/or cross-department)
• Excellent communication skills
• Excellent presentation and story-telling skills
• Ability to work independently and collaboratively
• Basic knowledge of financial services
• Familiarity with basic statistical theory and methodologiesPreferred Qualifications:
  • Familiarity with Pega Platform or Customer Decision Hub (CDH)
  • Familiarity with general marketing concepts, measurement & tracking
  • Experience developing business requirements and/or business process diagrams
  • Experience developing business process, definitions, KPIs, and/or optimization
  • Familiarity with SAS or SPSS suite of products (JMP, Modeler, Statistics)
  • Experience working with SharepointAbout Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. * Best Companies for Latinos to Work for 2024* Computerworld Best Places to Work in IT* Forbes 2024 America's Best Large Employers* Forbes 2023 The Best Employers for New Grads* Fortune Best Workplaces for Millennials 2023* Fortune Best Workplaces for Women 2023* Fortune 100 Best Companies to Work For 2024* Military Times 2023 Best for Vets Employers* Newsweek Most Loved Workplaces * Ripplematch Campus Forward Award - Excellence in Early Career Hiring* Yello and WayUp Top 100 Internship ProgramsFrom Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/DisabilityHybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market positionBank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Keywords: Navy Federal Credit Union, Potomac , Summer Associate Internship (Business Operations Analyst), Professions , Vienna, Maryland